Business Discount Account Manager

Company	Location	Type	Posting Date	Closing Date
Staples	Regina	Full Time	Jun 27, 2014	Jun 30, 2014

“Business Discount Account Manager” (Staples-Regina) Full-time position $33,250.00/yr. to start

Employer Statement: “Staples Canada is committed to the principle of equity in employment. We welcome diversity and encourage applications from all qualified women and men; including Persons with disabilities, members of Visible Minorities and Aboriginal Persons”

Qualifications: (Must Have)

> 3-5 years of excellent sales skills required with proven ability to grow share of wallet spend
> Strong business acumen is required
> Solid computer literacy needed of Custom Print software, Microsoft Office, Adobe Illustrator, Publisher and Photoshop
> Fluent/comprehensive knowledge of custom print products and services (can demonstrate strong product knowledge of the Custom Print)
> Strong interpersonal skills with highly developed skills in verbal and written communication
> Strong organization, time management, and decision making skills
> Able to multi-task, work independently, thrive in a fast paced environment, and work well with others
> Customer service oriented with strong communication skills

Position Summary:

The Business Discount Account Manager focuses on retaining and increasing Custom Print sales by effectively selling a wide range of custom printed products. The Account Manager is wholly responsible for the satisfaction, growth and development of his/her account base of approximately 500 – 700 accounts. Manage all pre-sale inquiries in a timely and professional manner through different channels of lead generation. Promote cross sell and up-sell opportunities, and support post-sale customer needs for the various channels (Retail, Direct, .com). Conduct acquisition and share of wallet interactions to identify and secure incremental CP opportunities. Coordinate responses and orchestrate projects between Copy/Print and DCS teams.

Primary Responsibilities:

– Meet or exceed productivity requirements
– Stay within margin guidelines for all volume requests outside the established pricing (margin guidelines will be provided, though manipulation of margin is acceptable)
– Provide bids and quotes to customers as needed
– Follow defined procedures and processes, and complete all required documentation for customers, as well as entries to support system(s)
– Provide feedback to merchandising and marketing community to enhance the customer experience with the catalog and internet selling tools
– Manage the sales growth and customer development for approximately 500-700 Staples Business Discount Program (BDP) and Staples Retail accounts by developing client partnerships
– Build strong relationships with all levels of decision maker within client organization
– Collaborate with internal resources including Copy & Print Manager, General Manager, DCS Team, Affinity and Source Express teams, Senior Manager, Marketing partners, and Team Manager to drive a positive customer experience and customer loyalty
– Discover and analyze prospects needs, determine which features/benefits of Staples will appeal the most to the customer and present those features/benefits to the customer
– Exceptional decision making skills are necessary to resolve customer inquiries in a timely manner by leveraging appropriate resources and promoting Staples as a total solution
– Leverage marketing dollars used throughout Staples, Inc. to proactively sell Staples products
– Collect marketing intelligence and customer data as required
– Generate sales dollars for Staples Retail Stores and Staples.com
– Respond to Sales Coaching delivered by his/her Team Manager and/or Sales Coach
– Promote the Staples Easy Brand Promise through delivering upon Sales Excellence
– Attend required skills training and applies knowledge learned during the training

Close Date: Monday, June.30th/14 (All applications/resumes must be received via email by this day) Email directly to Denine Lacerte, Employment Coordinator, and state in subject line: “Business Discount Account Manager-Staples” (dlacerte@reginachamber.com)